Returns & Cancellations

Shipping Policy:

 

• Free shipping on all orders in the continental United States 
• We ship internationally to Canada with shipping costs, please reach out to us for more information 
• For small packages: 1 - 10 business days (exclude 1-3 days of processing time) 
• For oversized packages: For inside California shipping addresses, the estimated delivery time frame is 7-10 business days from the day the carrier picks up the unit from the warehouse (excluding 1-2 days of processing time). For outside California shipping addresses, the estimated delivery time frame is 10-14 business days from the day the carrier picks up the unit from the warehouse (excluding 1-2 days of processing time).
• A tracking order will be sent via email once the shipment leaves the warehouse
• Contact us within 72 hours by phone or email if there is any damage

Return policy: 

 

• A receipt is required for all returns and exchanges
• Time: We accept returns that are brand new and uninstalled within a 90-day period
• After the return process is initiated, we must receive the product back in our warehouse within 90 days of it leaving our warehouse.
• Status: The product must be brand new, uninstalled and be kept in its original condition (including package) 
• Cost: There will be NO return fee and NO restocking fees if the item is returned within a 80-day grace period, customers are only in charge of the shipping fee. Damaged packages shipped back to us can incur a restocking fee up to 25%. To prevent this fee, return the product in the same condition including shrink wrap and foam.
• Customers will be in charge for the return shipping fee 
• The refund will be provided in the same manner the order was placed, and refund with the same credit card that you used to purchase. 

 

To return your items, follow these steps:

 

1. Repackage your product

2. Email us with your intent to return your purchase at returns@atlasusa.net

3. We’ll email you back with a return label

4. Print out this label and affix it to your package with the purchase

5. We will contact you for a scheduled pick-up date.

 

Please allow up to 5 business days for your refund to be processed once the returned product is received by our warehouse.

 

To start a return, please contact us at (800) 827-5950 or email us as sales@arielbath.com