ONLINE ORDER
Do I Need An Ariel Account To Check Out?
No, an account is not required to make online purchases. However, registering for an account is highly recommended to give you faster checkout, order history tracking, and insider product launch announcements.
How Long Will My Order Take To Arrive?
Your order will leave our warehouse within 1-3 business days if the item is in stock. You’ll know when it ships because we’ll send you the tracking number
Expect your small parcel package to be delivered within 1-3 business days if you live ...
How Can I Track My Order?
Once your order is ready for carrier pickup, we will send you an email with a link to the freight carrier’s website and the tracking number. Tracking numbers take 1-2 business days to update.
Order Cancellation
Please call us immediately if you need to cancel your order. Notices beyond 48 hours may incur extra fees.
DELIVERY & RETURNS
What Is Your Shipping Policy?
Small Package Shipments
Expect small packages by FedEx Ground or USPS between 1 and 7 business days in perfect weather conditions(not including the 48-36 hours of processing time.) We cannot expedite shipments at this time.
...
Expect small packages by FedEx Ground or USPS between 1 and 7 business days in perfect weather conditions(not including the 48-36 hours of processing time.) We cannot expedite shipments at this time.
...
What Is Your Return Policy?
For returns, an order receipt is required. We accept uninstalled, perfect condition returns within 90 days from purchase. After initiating the return process, the product must reach our warehouse within 90 days. Returns must remain in...
What Is Your Refund Policy?
After your return arrives at our fulfillment center, please allow 5 business days for the item to be processed. For refunds, please allow another 10 business days for your financial institution to credit your account...
Order Cancellation
Please call us immediately if you need to cancel your order. Notices beyond 48 hours may incur extra fees.
When My Order Is Delivered, Will It Be Brought Inside My Home?
Oversized shipments usually ship by truck on a pallet and are normally delivered curbside delivery only. If a special delivery is needed, please contact our customer service team at 888-610-6612 so they can find out where your shipment is and what options...
If you need more supports
Contact Ariel customer service via email support@arielbath.com or by phone 800-509-5070
VANITY PRODUCT
Vanity Wood Types
Solid Wood:
Composition: Solid wood is made entirely from natural wood, with no engineered components. It comes directly from lumber and is not processed or layered like the other options.
Strength: Solid wood is the strongest ...
Composition: Solid wood is made entirely from natural wood, with no engineered components. It comes directly from lumber and is not processed or layered like the other options.
Strength: Solid wood is the strongest ...
Vanity Installation
Our vanity units may come pre-assembled or require some assembly, depending on the specific product. Assembly requirements will be indicated in the product description. We provide clear assembly instructions for products that require assembly.
Vanity Customization
No, we do not offer customization at the moment.
Vanity Base Cabinet Care
To care for and clean the vanity base cabinet, use a soft damp cloth to wipe off dirt and dust; follow with a dry cloth. Avoid any harsh cleaners, waxes, abrasive materials that will scratch or stick to the surface, as well as excessive moisture. Wipe...
Quartz Care
The maintenance on your quartz product is very simple. It does not need to be sealed ever and can be cleaned with mild soap and water. Avoid using any harsh chemical cleaners on the countertop as well as sponges or brushes that are abrasive and could...
Marble Care
The marble stone vanity top is polished smooth and has an initial protective sealant applied. It is important to reseal your marble within the first year of purchase. Before applying the sealer, all areas need to be clean and dry. A high quality stone...
GENERAL
Warranty
Under our warranty, all items are free of manufacturing and mechanical defects and covered for 1 year from date of purchase. This warranty covers replacement of defective parts only, not the complete product, unless deemed necessary by our claims speacialist...
Installation
We do not provide installation services directly, but we can offer guidance and recommendations for qualified professionals in your area for your installation.
Prop 65
California’s Proposition 65 entitles California consumers to special warnings for certain products that contain chemicals above certain threshold levels. The general Proposition 65 notice is as follows:
WARNING: Some porcelain...
WARNING: Some porcelain...
Social Media
You can find Ariel Bath on Facebook, Instagram, Twitter, Pinterest, Houzz, and Youtube! Please share your photos and experience. Don’t forget to tag us! #Ariel
What Does UPC / CUPC Testing Mean?
The Uniform Plumbing Code™ (UPC™) and Canadian Uniform Plumbing Code™ (cUPC™) are designated as the American and Canadian national standards, respectively. These codes are designed to provide consumers with safe and sanitary plumbing systems. Commercial...